Your privacy is our priority. Learn how w99 collects, uses, stores, and protects your personal information across every interaction on our platform.
W99 ("we", "Platform", or "w99") values the privacy of every member who uses our services. As an online sports betting and casino platform operating in Malaysia, we understand that your trust depends not only on a great gaming experience, but also on how we handle your personal information.
This Privacy Policy is prepared in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and relevant international industry standards. We are committed to ensuring that all data you share with us is handled with the highest level of security and confidentiality.
This document explains the types of information we collect, why we need it, how we use it, and your rights as a data owner. We encourage you to read this document in full — it is brief, clear, and written to be easily understood by anyone.
We only collect information that is strictly necessary to provide, improve, and secure w99 services. There are two main categories of information we collect:
This information is collected when you register an account, update your profile, or contact our support team:
| Information Type | Example | Primary Purpose |
|---|---|---|
| Identity Information | Full name, identity card number, date of birth | KYC verification & legal compliance |
| Contact Information | Phone number, email address, residential address | Account communications & transaction notifications |
| Financial Information | Bank account number, account holder name, e-wallet | Processing deposits & fund withdrawals |
| Supporting Documents | ID card copy, bank statement | Identity verification & fraud prevention |
When you use the W99 platform, certain information is collected automatically to ensure security and enhance the user experience:
Every piece of information we collect has a clear and legitimate purpose. w99 does not use your data for any purpose outside the scope stated below:
W99 understands the importance of keeping your data confidential. We only share your personal information in limited and legitimate circumstances as follows:
We work with selected third-party companies to help us operate the platform. These include payment processors, identity verification service providers, server infrastructure providers, and analytics companies. All third parties are required to sign strict confidentiality agreements and may only use your data for purposes we specify.
W99 may be required to disclose certain information to authorities such as the Malaysian Anti-Corruption Commission (MACC), Bank Negara Malaysia, or other regulatory bodies if mandated by law, court order, or official investigation. We disclose only the minimum information necessary in such situations.
In cases involving serious fraud, security threats, or legal action, W99 reserves the right to share necessary information to protect the legitimate rights of the platform, other users, and the general public.
Protecting your data is more than a legal obligation for w99 — it is a responsibility we take seriously at every level of our operations. Below are the technical and organisational security measures we have implemented:
While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. We encourage you to play your part by using a strong password, not sharing your login credentials, and reporting any suspicious activity to our support team promptly.
As a w99 user and data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal information:
To exercise any of the above rights, please contact the w99 support team via Live Chat or email. We will process your request within 30 calendar days from the date of receipt of the completed request.
W99 uses cookies and similar tracking technologies to enhance the functionality, security, and user experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Type | Function | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, form security, and basic platform preferences | Session / 30 Days |
| Functional Cookies | Remembering your language preferences, display settings, and game preferences | 90 days |
| Analytics Cookies | Collecting anonymous usage data to help us improve the platform | 1 year |
| Security Cookies | Detecting suspicious login attempts and protecting your account | Session |
You can manage cookie settings through your web browser preferences. However, blocking essential cookies may affect certain features on the W99 platform, such as the ability to stay logged in or access specific security functions.
As an online platform, some of your data may be stored or processed on servers located outside Malaysia — primarily for data backup, international payment processing, and the use of global-standard cloud infrastructure services.
In all cases of international data transfers, W99 ensures that:
W99 does not retain your data indefinitely. We set reasonable retention periods based on operational needs and legal obligations:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with industry-standard procedures.
W99 services are exclusively available to individuals aged 18 years and above. We do not intentionally collect or process personal data of minors. Should we discover that a child's data has been collected without our knowledge, such data will be deleted immediately and the associated account will be closed.
If you have reason to believe that someone under the age of 18 has registered an account on w99, please contact our support team immediately so that appropriate action can be taken.
W99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors. When significant changes occur, we will notify you via:
We encourage you to review this page periodically. Continued use of the w99 platform after any amendments to the Privacy Policy constitutes your acceptance of and agreement to those changes.
If you have any questions, concerns, or wish to exercise your privacy rights, the w99 data protection team is here to help:
Every security layer we have built is specifically designed to keep your information confidential, accurate, and accessible only to you.
Every bit of data you send to the w99 platform is protected by 256-bit SSL encryption — the same technology used by major banks worldwide. No one can intercept or read your information while in transit.
W99 has never and will never sell your personal data to advertisers, data brokers, or any third party. Your information is never treated as a commodity — it is used solely to provide you with the best possible service.
W99's KYC process uses advanced document verification technology to accurately confirm your identity while safeguarding your sensitive information from misuse or unauthorised access.
W99 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of our data handling process has been reviewed by legal experts to ensure complete adherence to local regulations.
Through the w99 account settings panel, you have full control over your data — from updating personal information and managing communication preferences, to securely requesting data deletion whenever you need it.
The w99 cybersecurity team is on duty around the clock to monitor any threats to user data. In the event of a security incident, we will notify affected users within 72 hours in line with industry best practices.